TERMS AND CONDITIONS
Our delighted customers span worldwide because of the quality products we deliver. And they are always delivered on time.
ARTWORK: Quotes are established upon receiving vector art or any electronic art, including AI, EPS, CDR, GIF, JPEG, BMT, DOC, and PDF. These vectors must come from the customers themselves so that we would follow the designs. These formats may require changes as well as the layout and sizes. Logos may change position depending on the customs department’s decision.
CARE OF PRODUCTS: All our products are made of the highest quality standards. Our materials and workmanship are intricately grounded to meet our customers’ satisfaction. The care of the produced flags is solely the customer’s responsibility once the product arrives at its doorstep.
FREIGHT CHARGES AND TAXES: Freight charges and taxes will be quoted depending on the shipping location. Charges will be communicated to you once your order has been placed. Please allow us a maximum of 10 – 14 working days from the day the customer approves the proof to produce your flags. Larger amounts and complicated designs may require a longer lead time. Rush production is also available.
RETURNS: All sales are final. A written notice given in advance is required before the return of any merchandise; otherwise, it will not be accepted. Returned merchandise will only be accepted seven days after its purchase. A fee of 20% may be applied for merchandise returned after seven days for restocking. Shipping fees for returned items will be the sole responsibility of the customer. A copy of the receipt must be included with the returned item.